Privacy Policy
StelomARE values the privacy of our customers, website visitors, affiliates, and other individuals who interact with us. This Privacy Policy explains the types of information we may collect, how we use and protect that information, and how information associated with our SMS/text messaging program is handled.
Information We Collect
We may collect personal information that you voluntarily provide to us when you visit our website, create an account, register as a customer or affiliate, place an order, subscribe to communications, contact Customer Care, or otherwise interact with StelomARE.
Depending on your interaction with us, this information may include:
- First and last name
- Email address
- Mobile or other telephone number
- Billing and shipping information
- Account and customer information
- Order and transaction information
- Communications and customer service inquiries
- SMS/text messaging opt-in and consent information
- Other information you voluntarily provide to us
When you make a purchase, payment and financial information necessary to process the transaction may also be collected and processed by StelomARE and/or our authorized payment service providers.
How We Use Information
We may use personal information to:
- Process and fulfill orders and payments
- Provide shipping, delivery, and order-status information
- Create and maintain customer or affiliate accounts
- Respond to questions and customer service requests
- Provide information regarding our products and services
- Administer subscriptions and account-related services
- Maintain, secure, and improve our website and services
- Comply with applicable legal and regulatory obligations
- Send communications for which you have provided appropriate consent
We do not sell or rent personal information.
We may disclose personal information to service providers that perform services on our behalf, such as payment processing, order fulfillment, shipping, website hosting, customer support, communications technology, data processing, and other operational services. These service providers may receive information only as reasonably necessary to perform services on our behalf and subject to applicable contractual and legal requirements.
We may also disclose information when required by law, regulation, legal process, or governmental request, or when reasonably necessary to protect the rights, property, security, or safety of StelomARE, our customers, or others.
The treatment of mobile phone numbers, SMS opt-in information, and messaging consent is subject to the additional restrictions described in the SMS/Text Messaging Privacy section below.
Information Collection and Use
Our website may collect contact information when users register, create an account, place an order, subscribe to communications, participate in our affiliate program, or contact us.
We use this information to provide the products and services requested, communicate regarding orders and accounts, respond to customer inquiries, provide customer support, and administer our business operations.
Users may have the opportunity to choose whether to receive certain communications from StelomARE. Where consent is required, communications will be sent in accordance with the consent provided. You may withdraw consent or opt out of applicable communications as described in those communications or in this Privacy Policy.
Security
StelomARE takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
When sensitive information is transmitted through our website, appropriate security measures are used to protect that information during transmission. No method of transmission or electronic storage can be guaranteed to be completely secure, however, and we cannot guarantee absolute security.
If you have questions regarding the security or privacy practices of our website, please contact us at contact@stelomare.com or through our Contact Us page.
SMS/Text Messaging Privacy
When you provide your mobile phone number and expressly consent to receive SMS/text messages from StelomARE, we may collect and use your mobile phone number, SMS opt-in information, and messaging consent information to provide communications associated with the messaging program for which you opted in.
Depending on the consent you provide, SMS/text communications may include customer care communications, responses to support inquiries, and information concerning orders, shipping, accounts, products, services, or other communications described at the point where you provide consent.
Message frequency may vary. Message and data rates may apply.
StelomARE does not share, sell, rent, or provide mobile phone numbers, SMS opt-in data, or SMS/text messaging consent information to third parties or affiliates for their marketing or promotional purposes. Mobile information and messaging consent will not be shared with third parties or affiliates for marketing or promotional purposes.
We may disclose mobile information to service providers and subcontractors solely as necessary to provide and support our SMS/text messaging services. This may include communications technology providers, telecommunications providers, customer service providers, and other vendors that perform services on our behalf. Such information is provided only as necessary for those providers to perform services for StelomARE and is not provided to them for their own marketing or promotional purposes.
You may opt out of SMS/text communications at any time by replying STOP to a StelomARE text message. After opting out, you may receive a confirmation message. For assistance, reply HELP or contact StelomARE Customer Care.
Consent to receive SMS/text messages is voluntary and is not a condition of purchasing any product or service from StelomARE.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or other operational needs. Any updated Privacy Policy will be posted on this page with an updated effective date when appropriate.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact:
StelomAREâ„¢
Operated by StelomARE Cellular Health Trust
89 Ritz Cove Drive
Dana Point, CA 92629, USA
Email: contact@stelomare.com
StelomAREâ„¢ is a trademark and brand owned by StelomARE LLC.